Rewiring global capability centers for the AI era

When a global capability center (GCC) underdelivers, the diagnosis is usually people: wrong hires, wrong scope, not enough seniority.

The short version

• More often the center was wired like a branch office and asked to behave like a headquarters.
• The GCC has evolved from an offshore cost play to a strategic extension of HQ, owning engineering, product, and, increasingly, the AI build.
• This is no longer solely for the Fortune 500.

What happened

Leaner centers of 50–200 people, as well as ‘GCC-as-a-service’ and managed models, put it within reach of many US midmarket companies. Demand for AI is accelerating this trend further.

Why it matters

India alone now has more than 2,000 GCCs, generating $98.4 billion in revenue in the fiscal year 2026.

Summary by Nerd News Network. Read the full article at Network World via the links above and below.